FAQ
Frequently asked questions
Everything you need to know before your first enquiry.
01Which offer is right for us?
Date Plan gives you a personal concept to book yourself. Concierge Date also includes reservations and a plan B. Signature Occasion is designed for meaningful celebrations with personal details.
02How does the enquiry work?
Send us the occasion, region, budget and wishes. We reply within 24–48 hours with an initial assessment and clarify open details personally.
We only start planning after your approval and the agreed payment.
03Are restaurants, activities and transport included in the service fee?
No. Our prices cover planning and coordination. Third-party costs are paid separately.
Before any paid reservation is made, we agree the expected budget with you.
04How early should we enquire?
The earlier, the more choice we have. For weekends and special occasions, we recommend at least one to two weeks’ notice.
We are happy to check short-notice enquiries, but cannot guarantee availability.
05Can the date remain a surprise?
Yes. You decide who receives which details. We can prepare the itinerary so the surprise stays intact while every essential piece of information arrives on time.
06What happens in bad weather or if something is cancelled?
Concierge Date and Signature Occasion include a suitable alternative. If a third party changes its plans, we coordinate the next step with you directly.
07Where do you plan dates?
We plan across Switzerland. Our service is especially suited to Zurich and surrounding regions, but can be adapted depending on occasion and availability.
08Can I cancel after planning has started?
Before planning begins, you can generally cancel free of charge if no third-party costs have been incurred.
Once planning has started, the service fee is non-refundable. The terms of booked third parties also apply.
Still unsure about something? Add it to your enquiry and we will reply personally.
Send a non-binding enquiry